Embedded Network Customers

Welcome to ReNu Energy

Here you’ll find what you can expect from us as a ReNu Solar Connect customer, and other important information.

 

About ReNu Solar Connect

If you’re in a ReNu Energy Solar PV Embedded Network you can access greener electricity and save through our ReNu Solar Connect plan.

When you choose ReNu Solar Connect, you get:

  • Solar energy
  • Competitive prices
  • Phone support
  • No contract term
  • Flexible payment options
  • Direct debit available
  • No exit fees
  • Cooling off period

To find out if you are eligible please call us on 1300 038 069.

 

Terms & conditions

Download and read the full version of our Terms and Conditions for the sale of electricity. This includes what you can expect from us as the exempt energy retailer and supplier of electricity, and the rights and obligations of ReNu Energy electricity customers.

 

Questions?

If you have any questions relating to your account, please call us on 1300 038 069 or email service@renuenergy.com.au, we’re here to help. If you need an interpreter, call TIS National on 131 450.

 

Your privacy

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we’re committed to complying with the Privacy Act’s requirements for collecting and managing your personal information.

Download and read our Privacy Policy >>

 

Complaints

We welcome your feedback to improve our service to you. If you’re unhappy with the services offered by ReNu Energy Contact Us and we’ll address your concerns promptly and fairly. Read our Complaint Handling Policy for more information about our standard complaints and dispute resolution procedures.

 

Energy Price Fact Sheet

We offer competitive rates. If you would like a copy of an Energy Price Fact Sheet with our electricity pricing information please Contact us.
Please note: ReNu Solar Connect is only available to owners and tenants in a ReNu Energy Solar PV Embedded Network and is a non-generally available offer.

 

Energy Made Easy

Energy Made Easy is an Australian Government website where you can compare energy offers. Visit Energy Made Easy at www.energymadeeasy.gov.au 

 

Faults and emergencies

To report a fault, please contact your local distributor. This information can be found on your ReNu Energy electricity bill.

If there is an electrical emergency where there is risk to life or property,  please call 000.