If there is any chance of risk to life, please call 000.

To report a fault or emergency, please use the below table for the relevant fault numbers


Electricity supply disruptions or outages can be caused by local maintenance, floods, storms or heatwaves. In every instance your first step should be to check if the interruption is isolated to only your property or to your neighbours and common areas.

If the disruption only affects your premises, check the switches in your switchboard and ensure that they are in the ‘On’ position. If this does not fix the issue, contact your preferred electrician for assistance.

If the outage extends to neighbours outside your complex, contact your local network provider. The local electricity distributor for your area can be found on your ReNu Energy invoice. See below for contact details.

Electricity Distributor Area serviced Phone Website
Essential Energy Most of regional and rural New South Wales Faults 13 20 80 General enquiries 13 23 91 essentialenergy.com.au